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Complaints Handling Policy

At Lemma-X, we are committed to providing exceptional service to our clients. However, if you ever experience an issue with our services, we want to ensure your concerns are addressed fairly, transparently, and efficiently.

How to Submit a Complaint

You can submit a complaint through any of the following channels:

Our Commitment to You

  • We will acknowledge your complaint within 24 hours.
  • We aim to provide a final response within 30 business days.
  • If your complaint involves potential fraud, it will be prioritized and resolved within 10 calendar days.

Our Approach

  • We handle all complaints fairly, impartially, and free of charge.
  • Our team undergoes regular training to ensure professional complaint resolution.
  • Complaints are tracked in a secure system to ensure transparency and efficiency.
  • We use feedback to continuously improve our services.

If You’re Not Satisfied

If you are not happy with our response, you may escalate your complaint to independent authorities.

We value your feedback and are dedicated to improving your experience with Lemma-X. If you have any concerns, please reach out to us—we’re here to help!

support@lemmax.com

Lemma-X Ltd
Smith's House
6/7 St. Stephen's Green
Dublin 2 D02X827

Lemma-X UAB
Gedimino Avenue
44a-201
LT-01110
Vilnius, Lithuania

Lemma-X ApS
Amerika Pl. 37
2100 København
Denmark

Lemma-X UAB registered at Gedimino Avenue 44a-201, LT-01110, Vilnius, Lithuania, is overseen by the Lithuanian Financial Crime Investigation Service (FCIS) and is registered to provide Virtual Currency Operator and Depository Virtual Currency Wallet Operator services.

Lemma-X ApS, a private limited company incorporated in Denmark with its registered office at c/o Plesner, Amerika Pl. 37, 2100 København, Denmark is registered with the Financial Supervisory Authority as a virtual asset service provider.